We are dedicated to bring our customers the very best in class products, customer service, a safe and secure shopping experience and have some fun along the way. Your personal information,
what you purchase from Vintage Auto Garage or any data we collect from you will never be rented, traded or sold. We hate spammers......We promise!
You can reach us by calling 800-516-4461 we answer our phones between the hours of 8:30 AM Pacific to 5 PM Pacific Monday-Friday. You can fax us
: 925-648-9991 ( put in subject line mail stop 186)We want you to be satisfied with your purchase. If you are not satisfied, you may return your new, unused item within 60 days for a refund or an exchange.
All exchanged or returned merchandise must be in original factory condition with no modifications or alterations. Returned merchandise must include original packaging materials, warranty cards, manuals, instructions, etc. If the returned item requires repackaging, your refund/exchange will be subject to a repackaging or re-stocking charge.
How to return an item: Warranty:
See return policy.
Vintage Auto Garage warranty is limited to the item sold to be free from defects in material and workmanship. Vintage Auto Garage is not responsible for any consequential damages caused by items sold by Vintage Auto Garage. Electrical items come with manufactures warranty to be free from defects in material and workmanship. Light bulbs are not covered under any warranty. If your order arrives and the bulbs are damaged, Vintage Auto Garage will replace the bulb free of charge. Some parts carry a longer manufactures warranty , notify us for more detailed warranty information. Vintage Auto Garage is not responsible for the part after it arrives at the shipping destination and not responsible how the part is installed and used on the vehicle.
If your item is missing any parts you have one week to report this. Items purchased in a close out section on our web site are not eligible for return or exchange. All close out merchandise are final.Online Order Status:
Vintage Auto Garage understands that you want to know when your item has shipped and will want to be able to track. You will be made aware of your order status from purchase by receiving e-mails from our automated tracking/status systems.
When you place an order at Vintage Auto Garage whether it is online or by phone you will receive an order confirmation. If there are any problems with your order we will e-mail you promptly. If there are no problems your next e-mail will be an order status with a link to a tracking number to track your package.
The most common reason an order will be delayed is if your credit card billing information does not match what your credit card company has on file. In this case we will e-mail you asking to verify the billing information. If needed we will call your bank to verify the information over the phone to proceed with the order quickly.
You may receive additional e-mails telling you of status changes to your order. Vintage Auto Garage likes to keep our customers informed of any delays in shipping or back orders.
Fast Fill Rates: The majority of our items ship within 1 to 3 business days from ordered. We understand no one wants to order a product thinking it is on the way and then the products doesn't even ship on time. Your order will ship promptly or you will be notified if the order will not ship.
BACKORDER POLICY In the event items are back ordered you will be notified. You will have the option to wait, change, or cancel the order. There is no restocking fee for canceled orders.
CREDIT CARD FRAUD If our fraud department checks an order and the shipping address is not listed on the credit card account, the order will be delayed. An e-mail will then be sent to notify you of the delay and request you verify your billing address. If you do not reply within 5 business days to a request to verify your billing address the order will be canceled.
You can reach us:
Vintage Auto Garage
11040 Bollinger Canyon Rd
San Ramon Ca 94582
Phone: 800 516 4461
FAX: 925-648-9991 (mail stop 186) firstname.lastname@example.org
Hours of operation: 8:30 AM to 5PM Pacific Monday-Friday or 24/7 on our website.
Our shipping methods are US postal Service, UPS and FedEx see shipping rate policy.
All international orders are charged before shipping. There can be a delay in shipping if we have to wait for parts to arrive in our warehouse to send out your entire order. Additional charges, duties, or taxes from customs is the responsibility of the customer.
Military Shipping Military APO/AFO type addresses are always welcome. Military orders with APO/AFO type addresses do take longer for us to process. This is due to custom forms and having to go through the line at the Post Office. So please allow an additional 9 business days to process your orders. Your orders will be shipped USPS Priority Mail and you will be charged separately for actual shipping charges since your orders cost more to ship.